Refund Policy

LANSGA Refund Policy

At LANSGA, we stand behind the quality and craftsmanship of our gardening shears and hand tools. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, this policy outlines your options for returns and refunds.

1. Eligibility for Returns & Refunds

  • You may request a return within 30 days of receiving your LANSGA product(s).

  • To be eligible for a return and refund, your item(s) must be:

    • Unused and in original condition: Free from any dirt, damage, wear, or signs of use.

    • In the original packaging: Including all protective materials, tags, manuals, and accessories.

    • Accompanied by proof of purchase: Your order number or receipt is required.

2. Non-Returnable Items

For safety and hygiene reasons, we generally cannot accept returns of:

  • Products that have been used, opened, or installed.

  • Products that are damaged due to misuse, abuse, alteration, or accidents after delivery.

  • Products missing the original packaging, serial number, tags, or accessories.

  • Items purchased during final sale, clearance, or special promotions (unless explicitly stated otherwise at the time of purchase).

3. Initiating a Return

  1. Contact Us First: Do not ship the item back without authorization. Within 30 days of delivery, email our Customer Support team at [support@lansga.shop] (or your designated support email) with:

    • Your Order Number

    • The product name(s) you wish to return

    • Reason for the return

    • Photos of the item(s) in their condition and original packaging (if possible).

  2. Return Authorization (RA): If your return is approved, we will provide you with a Return Authorization (RA) number and specific return shipping instructions.

  3. Ship Your Return:

    • Important: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service and purchasing shipping insurance. LANSGA is not responsible for return shipments lost or damaged in transit.

    • Clearly write the RA number on the outside of the return package.

    • Ship your return to the address provided in your RA instructions (likely our warehouse in China or a designated regional return hub).

4. Refund Process

  • Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our eligibility criteria (unused, original condition & packaging).

  • Approved Refunds:

    • If approved, your refund will be processed to the original payment method used for the purchase.

    • Timing: Please allow up to 10 business days for the refund to appear in your account after we notify you of approval. Processing times depend on your bank or payment provider.

  • What's Refunded: The purchase price of the eligible product(s). Original shipping costs (if any) are non-refundable, except in cases of our error.

  • Denied Refunds: If the item(s) do not meet our return eligibility criteria, they will be shipped back to you at your expense, or held for pickup, and no refund will be issued.

5. Defective or Damaged Items

  • If you receive an item that is defective, damaged in transit, or incorrect, please contact us within 7 days of delivery. Provide your order number, photos/videos clearly showing the issue, and a description.

  • We will evaluate the issue and provide a solution, which may include:

    • Sending a free replacement (if available).

    • Issuing a full refund (including original shipping costs).

    • Providing a prepaid return shipping label for the defective/incorrect item.

6. International Returns (Important Note)

  • Shipping Costs: As stated above, the customer is typically responsible for the cost of returning items unless the return is due to our error. International return shipping costs can be significant. We strongly advise using a trackable and insured service.

  • Customs/Duties: Refunds apply only to the product cost. Any original customs duties, taxes, or brokerage fees paid by the customer on import are generally non-refundable by LANSGA. Customers may need to contact their local customs authority regarding potential refunds on these fees.

7. Contact Us

For any questions regarding our Returns & Refund Policy, please contact our Customer Support team:

  • Email: support@lansga.shop (Replace with your actual support email)

  • Hours: [Specify your customer support hours, e.g., Mon-Fri, 9:00 AM - 5:00 PM CST]

Key Considerations & Why This Structure Works

  1. Clear Timeframe (30 Days): Standard for e-commerce, balances customer flexibility with business needs for resaleable stock.

  2. Strict Condition Requirements (Unused/Original Packaging): Crucial for tools. Prevents returns of used/damaged items that cannot be resold as new. Protects the brand.

  3. Contact First / RA Process: Essential for logistics and tracking, especially with international shipments from China. Prevents unexpected returns arriving without context.

  4. Customer Pays Return Shipping (Generally): Realistic for an SME selling physical goods internationally. High shipping costs make free returns globally unsustainable unless factored into pricing. Clearly stated upfront.

  5. Defective/Damaged/Incorrect Exception: Prioritizes customer satisfaction for issues that are the seller's responsibility. Offers replacements/refunds including original shipping and prepaid labels.

  6. Explicit Non-Returnables: Sets clear boundaries (used items, hygiene/safety), preventing disputes.

  7. Refund Method & Timing: Manages expectations (original payment method, 10 business days + bank time).

  8. International Focus:

    • Explicit section warning about potentially high return shipping costs.

    • Clarification on non-refundable duties/taxes (manages expectations).

    • Recommendation for trackable/insured shipping.

  9. Contact Info: Easy access to support is vital for resolving return issues smoothly.

  10. Professional Tone: Clear, concise, and fair language builds trust.

  11. "Last Updated" Date: Shows the policy is current.

Implementation Tips for Your Website

  1. Placement: Link clearly in the website footer ("Refund Policy" or "Returns Policy") and potentially near the "Add to Cart" button or in the shopping cart.

  2. Clarity: Use the headings and bullet points as shown for easy scanning.

  3. Email: Set up a dedicated customer support email (e.g., support@...) and ensure it's monitored.

  4. Returns Address: Be prepared to provide a clear returns address (likely your Dongguan facility or a designated logistics partner's hub) in the RA instructions.

  5. Process Flow: Ensure your internal team has a clear process for handling return requests, issuing RAs, inspecting returns, and processing refunds efficiently.